(EN) Rules for reviews

To secure quality evaluation on Firmy.cz we reserve the right to delete a contribution if:

• this review in any way violates legal rules of the Czech Republic or is contrary to good morals;
• publishes further data on the identity of other evaluators (e.g. phone, employment, any other data that could be personal in the sense of valid legislation, etc.);
• the author of the review pass themselves off as another person;
• there is a proven connection between the evaluated company and the evaluator (for example, the company and its employee, executive, etc.);
• includes URL links, an e-mail address or a phone number;
• contains evaluation and data concerning another company;
• contains excessive punctuation and incomprehensible information;
• in case of dispute, it is possible to request an invoice or other document on the performance of work or services;
• the evaluation is performed between employer and employee (e.g. data on running of the firm, payment moral, relations between two parts, etc.); in which case it is not evaluation of services provided by the firm but its activity;
• contains insults (e.g. thief, fraud, swindlers) – a direct insult is always assessed individually by a Firmy.cz specialist.
• contains an evaluation between the supplier and their customer (not the end customer of the services or products provided).

Responses to the reviews must not violate the following rules in any way, otherwise we reserve the right to delete them:

• violate laws or the rights of third parties, be contrary to good morals;
• publish other data on the identity of other evaluators (e.g. telephone, employment, any other data that could be personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and other legislation governing the protection of personal data);
• contain vulgar expressions or URL links;
• state the telephone number of the reviewed company (only the contact e-mail can be given in the response).

If you’ve received an unclear/unauthorized review, you can follow these steps:

• respond to the review in the company administration (Profile → Reviews), where you can ask the evaluator to specify the information (e.g. when the service/contact took place, the name of the evaluator, we have no record of your order, specify the situation, etc.).
• If you respond to the review within 90 days of its publication, it may be hidden (upon your request to info@firmy.cz, subject Review) until the facts are clarified.

Possible outcomes:

• administrators evaluate the review as justified;
• unclear review: the evaluator will be informed by e-mail about the temporary hiding of the review. If the reviewer does not respond within 30 days, the review will be permanently deleted.